Privacy Notice | Won Thein | Keller Williams Scotland

Introduction

Won Thein, trading as a Personal Estate Agent with Keller Williams Scotland, is committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy notice explains how we collect, use, and protect your personal information.

Data Controller

Won Thein is the data controller responsible for your personal data. We are registered with the Information Commissioner's Office (ICO) for data protection purposes.

Information We Collect

We may collect and process the following personal data:

Contact details (name, address, email, telephone number)
Property details when you instruct us to sell or let your property
Financial information relevant to property transactions
Identification documents for Anti-Money Laundering (AML) compliance
Viewing preferences and property requirements
Communication records between us

How We Use Your Information

We use your personal data for the following purposes:

To provide estate agency services
To communicate with you about properties and services
To comply with legal and regulatory requirements
To prevent and detect crime, including fraud and money laundering
To improve our services

Legal Basis for Processing

We process your personal data on the following legal bases: contract performance (where we have agreed to provide services to you), legal obligations (such as AML requirements), legitimate interests (to improve our services), and consent (where you have given us explicit permission).

Data Sharing

We may share your personal data with: other estate agents involved in a transaction, solicitors and conveyancers, mortgage lenders, surveyors, regulatory bodies where required by law, and Keller Williams for business purposes. We will never sell your data to third parties.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For AML purposes, we are required to retain records for at least 5 years after a business relationship ends.

Your Rights

Under data protection law, you have the following rights:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (in certain circumstances)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

AML Compliance

As an estate agent, we are required to comply with Anti-Money Laundering regulations. This means we must verify your identity and may need to retain certain information as required by law, even if you request its deletion.

Property Redress Scheme

Won Thein is a member of the Property Redress Scheme (PRS). If you have a complaint that we cannot resolve, you have the right to refer the matter to the PRS for independent resolution.

Contact Us

If you have any questions about this privacy notice or wish to exercise your rights, please contact Won Thein at Keller Williams Scotland.

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached. The ICO can be contacted at ico.org.uk.